Why outsource your payroll

Why outsource your payroll?

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Payroll is the biggest expense of an organisation, and attention to detail is essential. Employees also deserve to be paid accurately, and on time. So, if peace of mind and happy employees is a high priority for you. If your company doesn’t have the expertise or administrative resources to achieve accurate payroll runs, you should consider OUTSOURCING your payroll.

 

Let’s look at some other reasons to consider Paymaster to outsource your payroll:

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Save time

With payroll taken care of, employers often have more time to focus on other initiatives important to growing their business, such as product development, customer service and sales

Minimize payroll errors

Payroll companies (such as Paymaster) automate most of the labour-intensive aspects of payroll, thereby reducing the mistakes that commonly result from manual calculations and data entry.

Improve security

Outsourcing payroll to a reputable provider that invests in state-of-the-art technology (with redundant backup and multiple server locations) can help employers safeguard their confidential data.

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Maintain compliance

Payroll providers stay informed regarding changing government regulations. This means employers don’t have to. Paymaster will take the lead in filing the paperwork necessary for compliance.

Integrate data

When payroll is fully integrated with time and attendance systems (see Timemaster), benefits and other HR applications, it improves data accuracy and makes it easier to access information through single sign-on.

Facilitate employee self-service

Paymaster Outsource services allows employees to view their pay information, log their hours and manage their deductions – all from a mobile device.

Reduce costs

Payroll providers charge fees, but when compared to the cost of the fines and penalties as a result of mistakes or non-compliance, outsourcing payroll should actually save businesses money. Paymaster offers various options from a fully outsourced service to self-help.

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What are some features that Paymaster outsourcing offers?

Paymaster has the knowledge and technology necessary to produce accurate, timely results , and their service includes these key features:

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  • Payroll processing that integrates with an accounting system, if needed

 

  • Payroll tax filing

 

  • Employee self-service anytime, anywhere, from any device

 

  • Integrated Time and Attendance offering (see Timemaster)
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  • IRP5 processing

 

  • Wage garnishee processing

 

  • Payroll reports

 

  • Employee recordkeeping

 

  • New hire reporting

 

  • Accessible client support
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Signing up with a reputable payroll provider such as Paymaster can help smooth the transition, minimize disruptions for employees and preserve peace of mind. Before you do this, make sure to determine what your company’s requirements are, so that you get the best package for your needs.

Paymaster has a 23-year history of accurate, compliant payroll services. We use the latest software available and are constantly innovating to improve our offerings. Your company and employees deserve the best, so contact Paymaster today.

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ian@paymaster.co.za OR
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Hrmaster Hats Series

Hat 10- The Interpreter of company policy

We, the payroll administrators, need to understand the policy process. Government passes legislation, and we are tasked with implementing that. Management sets company policy, and creates procedures to implement that policy.

The payroll department (among others) is tasked with bringing those policies and procedures to life. We study the rules and make them work. We explain to, and educate all employees regarding these policies. We implement the policy and make sure that the policy is adhered to.

“my heart says yes but my brain says no”

And the biggest challenge…we have to say NO to requests for exceptions.

Refusing these exceptions can cause a lot of pressure to be exerted on the administrator who understands the importance of sticking to policies. While management accepts that we can’t break the law around payroll, they sometimes think that certain circumstances allow one to bend company policy for a few individuals. Their arguments are so persuasive and they come from management, making it very difficult. But be warned, once you have bent the rules, it becomes easier to bend the rules in other situations. Have you noticed that some managers are more inclined to ask you to make exceptions than others?

I am trying to think of a example where bending the policies can be justified. I am finding it very difficult to come up with anything but here are two that may prove the point.
* We can’t give the employee more leave , but we can approve leave and process the leave outside of policy.
* We can’t change the rule on advancing an employee money from next week’s salary, but we can bend that rule, depending on the circumstances.

Tell us about the time you bent the rule, or the time you stood firm. And how did it turn out? Tell us in the comments below.

How to avoid compromising policy procedure:

  1. Make sure you understand the policy that management wants implemented. The payroll administrators are the people who interpret what needs to be done. So read it carefully, discuss it and make sure everyone in the department understands it. Make notes of what possible exceptions might be requested, and work out in advance the reasons why you can’t compromise.

  2. Make sure that you all (management team included) agree that there will be no exceptions. You need to know that your standing firm on this issue will be supported by management.
  3. Build a reputation for sticking to the rules. While you need to be considerate and aware of the issues, policy is policy, and the firmer you are, the less you will be challenged. It must be clearly understood “Payroll will never deviate from policy, so don’t even ask!”

  4. On the rare occasion, you need to make an exception, be sure that it is for a very good reason and ONLY under management’s authority. Have something in writing that allows you to deviate. (You do not want to end up being a scapegoat).
  5. Education, education, education is the key. Do everything you can to make sure line managers understand what the policy and procedures are. Use books, diagrams, videos and blogs to keep managers up to date. Make them your friends, your first line of defence and your supporters when you implement policy strictly.

Policy adherence is essential in a well-run, compliant business. And the payroll department plays a vital role in making this happen. Prepare to make a stand to always do the right thing and stick to the rules.

Hrmaster Hats Series

Hat 6- The importance of being TRUSTWORTHY!

Hat 6 — 3 Levels of Trust

When a Payroll professional joins a Payroll department, they will immediately understand – TRUST is vital and TRUST is earned! Your position in this crucial division of the company, and your access to confidential information, should make you realize how important it is that you are 100% trustworthy. However, this trust can also – quickly and easily – be broken because of one small error!

There are 3 spheres of trust in a company:

1. Management trusts the Payroll Professional

Consider this example: “Please keep this confidential”…said to the Payroll professional who has been summoned to the boardroom. Often this may mean bad news is coming. Maybe the official letter states “the company has decided to downsize, and we need you to calculate a redundancy package for Mr. X , who has been terminated with immediate effect. As a result, Mr. X wants his salary paid out immediately.”
Or maybe, there is good news on the horizon. Perhaps the organization has decided to pay a bonus, and the executive management will ask you to begin calculating facts and figures accordingly. Great news!

Employee trustThis confidential information is your opportunity, as a Payroll professional, to prove your trustworthiness. For instance, you will know to whom management has decided to award a sizeable bonus. Or maybe, who did not qualify for an increase in their salary/remuneration package. And they trust you not to disclose this information to any unauthorised person.
To put it bluntly, management trusts you, as a Payroll professional, to keep your lips sealed!

2. Employees trust the Payroll Professional

Employee trust 2As a Payroll professional, you have more information on any employee, than anyone else in the organization.
Example: 1 – A garnishee order alerts you to the fact that an employee is experiencing financial difficulties.
Example 2 – Or a divorce summons arrives at the office, and you as Payroll professional are immediately aware that an employee is undergoing personal problems. This might mean a possible change in marital status for that employee to deal with.

As a Payroll professional, you are privy to many secrets (say someone is having a baby, or they’re having an affair). Or someone might be considering a massive credit purchase, and you know because the retailer contacted your Payroll department to verify the employment and salary details of that employee.
Employees of a company expect the Payroll professional NOT to divulge their private issues, whether personal or related to their job.

3. External service providers trust the Payroll Professional

As a Payroll professional, you will be required to submit regular documents and reports to various government departments or private institutions. You have to report on taxation matters, divulge medical aid details, and even emolument (or garnishee) orders that will be deducted from an employee’s salary, and paid over to a creditor.
These institutions trust the Payroll professional to send the correct information, in the correct format,Employee trust 3 at the right time.
And remember, you as Payroll professional will often be contacted by financial institutions (such as banks and credit providers), to verify the employment and remuneration details of an employee.

In all 3 spheres mentioned above, you as Payroll professional will be trusted to be 100% truthful and honest. This develops your reputation as someone who is trustworthy!

So let me implore you to do everything in your power to retain the trust you have worked so hard to build up in your organization. One careless mistake…a word spoken out of turn…and trust will be broken in an instant!
Do everything you can to be 100% truthful and honest, so that all who deal with you can depend on you to be trustworthy. A Payroll professional who safeguards the confidential information you have access to, (and is entrusted to you), whether from management, employees or outside institutions.

Some useful tips to keep in mind:

  • Don’t be tempted to talk out of turn
  • Never divulge someone’s sensitive, private information (without their permission)
  • Never say “yes” when you know the right answer is “no”
  • Never be underhand in your words or behaviour (especially if it’s against the law, or a breach of company policy)
  • Be mindful of what you post on social media
  • Guard confidential documents carefully – don’t leave them open for prying eyes to see

As a Payroll professional, take pride in the trust your company puts in you, Trusted employeeand always act with integrity! This is an essential part of your job. Don’t let one careless mistake destroy all you have worked for. Remember, trust is EARNED, and very hard to restore once lost!

Coming next… Hat 7: The Payroll Professional as Counsellor

Payroll Professionals: the capstone human resource in an organisation

 

Do you desire to be known as the ultimate payroll professional?

Do you wish to be the ultimate ‘go to’ person in the payroll department? Similarly, do you dream of being that ‘one particular person’ within your organisation, that is truly indispensable to the running of the business?

This is possible and it ought to be an achievable reality too.

Payroll professionals need to boldly step up to the plate. The payroll professional is an essential component within the smooth-running operations of most enterprises. Long gone are the days where the payroll clerk merely occupies desk-space, punching numbers (whilst apologising for getting in the way of the other business functions).

The time has arrived for the payroll professional to be recognised! All too often, in the past, the payroll clerk was only ever noticed when mistakes were made. But not anymore! The payroll professional is the much-needed capstone human resource within many types of organisations.

3 building-blocks: relevance, indispensability & being pro-active

The primary building-blocks of any payroll department comprises its relevance, its indispensability and its ability to be pro-active when business challenges arise. Without these building-blocks, the modern payroll department will not survive the contemporary era of automation and process-driven payroll operations.

Relevance

In everything you do—as a proud payroll professional—strive always to make your contribution relevant. Be sure to have accurate, correct facts and figures at your fingertips. Be ready to highlight the relevant challenges being faced (and how to possibly address these challenges):

  • Alert management to increasing overtime spends, particularly if it is leaning towards becoming a trend.
  • Raise an early white flag when you sense that labour-turnover rates are starting to look problematic.
  • Sound the alarm bells when new legislation stands to impact an organisation and its employees.

In order to make a relevant contribution, line-management oftentimes inadvertently forgets that the payroll department requires a wealth of rich meaningful information. The payroll professional should never have to repeatedly beg for information from other departments within the organisation. To be relevant, you need information — make sure you get the relevant information, on time, all the time.

Indispensability (your absolute necessity) to the organisation

Work towards gaining a thorough personal understanding of the human resource production line, right from the very beginning through ‘til the very end — from preliminary planning phases, to recruitment processes, …right through ‘til possible termination phase. This fosters and entrenches your indispensability to the organisation.

Importantly, don’t settle for only knowing how to operate your payroll software, but strive to master your use and understanding thereof. Once you’ve mastered this, you naturally become the central resource (information-hub) which others will feel drawn towards. For example, make it your primary speciality to know exactly how to set up a new employee record, …how to create an interview appointment, …or, how to issue the query for that complex management report.

Remember this: the line-management function prefers to manage. Intricacies and details of the payroll system is not their forté or interest — it’s yours, the payroll professional. Make sure that your indispensability comes from your special expertise.

Be Pro-active

The ability to be a pro-active payroll professional takes nothing more than a little well-considered thought and the ability to think ahead (i.e. planning).

Some common-sense examples include, the setting up of regular (and ad-hoc) meetings, …provide feedback on changes, …‘walk the floor” and/or engage others via e-mail, …start your own departmental Facebook Page, …use instant messaging to communicate with your employees (nowadays a standard built-in function with many payroll software packages).

Pro-actively build relationships with your various customers. Be sure they know what you expect from them. Remind them of what you consider to be your definition of outstanding service delivered to them.

Pro-active payroll professionals:

  • Expect to see the consequences of today’s actions, materialising sometime in the near or distant future.
  • Are expected to prepare management reports before being asked to prepare them (an automated feature which payroll software is easily able to do).
  • have forward-looking, forward-thinking minds, particularly when it comes to planning for public holidays and unexpected work stoppages.
  • Always think about next month (and next year) while processing the current payroll.
  • Are always anticipating the unexpected to happen — if the unexpected does indeed happen, it’s bound to be at the worst time. The pro-active payroll professional knows this.
  • Always double-checks their outputs/work — …“always reconcile and balance” is their trusted motto.

The payroll professional truly is (and always ought to be) the capstone human resource within the organisation.

 

Bottom line: The payroll professional actively works towards wanting everybody in the organisation to confidently say, “To be sure, let’s ask our payroll professionals first”.

In-House Or Outsourced Payroll? How to choose

Deciding whether to process payroll in-house or outsource to a payroll provider is a big decision. The choice can cost tens of thousands of Rands. With such a big decision, there are a lot of questions you need to ask yourself before finalizing your choice. To help you with the decision-making process, this article will guide you in how to addressing the top questions you should ask yourself before choosing whether to go with in-house payroll or outsourced payroll.

How much Control do you want over the Pay Process?

If you’re looking for control over the aspects of your payroll such as its timing, and the flexibility to make changes more easily, then in-house payroll may be your best option. With in-house payroll, you have greater control over each aspect of the pay process, giving you the most flexibility. It can also be much cheaper and easier to make updates, changes, and adjustments when they are needed. If you have collective bargaining agreements or other rules that change frequently, in-house payroll may be preferable.

On the other hand, by outsourcing payroll, you give up some control over the payroll process but you no longer have to worry about doing the payroll process. Some of the steps, like gathering time and absence information, would likely need performing. And you will still need to double check information before you send it off, and checks after processing, as last minute changes or adjustments may be harder to do with outsourced payroll.

How frequently do your Employees get paid? Do different Groups of Employees get paid at different Intervals?

Paying people at different intervals such as bi-weekly, weekly and monthly, means frequently sending batches of pay to a third-party for processing. If you have multiple groups of employees who need to be paid at different intervals, it can be easier to use an in-house payroll solution instead. If you have only one pay cycle to administer, then outsourcing becomes less complex.

How often do you have to give out Last Minute Pay Cheque Changes? Process off-cycle Payments?

Maintaining payroll in-house gives you the ability to quickly process a last minute paycheque or, make an off cycle-payment. When outsourcing payroll, last minute pay may not be processed in time or it may cost you more to be expedited.

Additionally, with outsourced payroll you usually pay-per-employee payment so each additional off-cycle or last minute payment may cost you more. With an in-house payroll solution, you usually pay a license fee based on the number of employees every year. This means you can process as many additional last minute and off-cycle payments without paying more or running the risk of being unable to deliver them on time.

How Complicated is your Payroll?payroll cons=fused

How many…

  • Benefit and deductions
  • Time codes
  • Earning codes
  • Allowances

Does your company have?

 

 

If your organization has complicated payroll, processing data before creating payments is your largest and most complicated step in the payroll process. For many companies, they must do all the gross earnings or the gross to net calculations themselves, before submitting final payment amounts to their payroll service bureau. If you are in this situation of processing most of the data yourself before handing it over to a third party, an in-house payroll system could save you money without increasing workload much beyond what you have now.

Software solutions like Paymaster, provide the payroll assistance your business needs. Contact a consultant and find the right solution for your business.

adapted from an article by:

Louise Coatta
LOKI Systems

The signs is it time for Payroll Outsourcing in your business

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The signs is it time for Payroll Outsourcing

Naturally, your business is about making money, but you know better than anyone that making money is hard work: it takes time and dedication. Regardless of which industry you’re in, you’re going to be generating and sending out invoices, collecting and tracking payments, transferring money, balancing your accounts, paying employees, and remitting payments to the government. It’s all part of being in business, after all. All of the bookkeeping, payroll processing, and tax filings that come with being in business can become incredibly time consuming, especially as your business starts to grow.

Your Options

As a business owner, you can start to feel like these processes are taking up all of your time, which leaves you with very little time to spend on your other business activities—the ones that actually make you money.

If this is how you’re feeling in the situation, you have three options: You can keep doing it yourself, you can hire an in-house payroll administrator, or you can outsource the responsibility to a payroll service provider such as paymaster. If you keep doing it yourself, you’ll find yourself with less and less time to work on your other responsibilities. If you hire in-house, you will still spend a lot of time training your new employee and fielding payroll-related questions. Outsourced payroll on the other hand can leave you free to do your work without having to worry about a hefty expense, accuracy, timeliness, or compliance.

Knowledge and Experience

Payroll service providers have specialized teams of qualified professionals on staff who know everything there is to know about tax legislature, government regulations and deadlines, and the subtle nuances of payroll management. Their extensive knowledge and experience makes them more efficient and accurate in their payroll processing than you or your employees could ever be. Take advantage of this expertise by using outsourced payroll. These experts don’t have to spend all their time looking up relevant tax laws or regulations. They know their stuff, so they can manage your payroll quickly and effectively. And since you only pay them for the work they do, this also saves you money in the long run.

Autonomy

When you use outsourced payroll you get to save time thanks to a payroll service provider’s autonomy. You don’t have to spend extensive hours collaborating with them to make sense of the work to be managed, no matter how complex it is. With an in-house payroll clerk, you’ll still be involved more than you’d like to be, which doesn’t save you much time. But a payroll service provider will only need you to provide the relevant payroll numbers once every pay period and the experts will handle the rest.

Think of What You Could Do with More Time

Most business owners’ top complaint is that there aren’t enough hours in a day. But when you use outsourced payroll, you suddenly get more time every day to spend on working with new products, services, marketing ideas, customers, or expansion efforts. You’ll even get more time to spend with your friends and family. You can focus your efforts where they matter instead of being stuck under piles of payroll paperwork.

Make the Switch

To get the most out of your payroll service provider, find one that works for your unique business needs, compare prices and services, and calculate just how much time you’ll save by switching to outsourcing. Once you see how cost-effective outsourcing can be and realize how much time you’ll save from putting the responsibility on someone else’s shoulders, we’re sure you’ll make the switch.

 

by

Ray Gonder