POPIA at Paymaster

POPIA – Safeguarding Personal Information at Paymaster

What is POPIA?
Commitment to Compliance
Clear Policies and Procedures
Implementing Security Measures

The security of personal information is paramount. For this reason, Paymaster has implemented appropriate security measures to protect this information from unauthorized access, use, or disclosure. Our technological infrastructure is fortified to meet industry standards and ensures the confidentiality and integrity of personal data.

Understanding that human factors play a crucial role in data protection, Paymaster invests in ongoing training for their employees. Every staff member is thoroughly educated on the requirements of POPIA and understands their role in upholding these principles. To ensure comprehensive understanding and compliance, Paymaster utilizes Skillmaster to provide specialized training for our staff. For instance, our employees take courses like “Cyber Security,” emphasizing the pivotal role of human factors in data protection. This proactive approach cultivates a culture of privacy awareness throughout the company.

Employee Training
Access and Correction Processes

In line with POPIA, Paymaster has established transparent processes that allow individuals to access and correct their personal information. This empowers our clients and their employees, ensuring that their data is accurate and up-to-date. The paymaster system provides easy access – anytime, anywhere. Read our article on why your business needs Employee self-service – the new normal, which is the new bare minimum businesses and human resource professionals expect.

Complaints Handling

POPIA – Safeguarding Personal Information at Paymaster

In the context of safeguarding personal information, trust is deemed crucial for professionals, and this principle aligns with the insights shared in our recent HAT 6 article, “The importance of being TRUSTWORTHY.” Explore the vital role trust plays in the Paymaster series on the various hats worn by payroll administrators. 🎩🔐 Read more about HAT 6 here or watch the video. This commitment to trustworthiness is part of a broader discussion in our Paymaster series, where we delve into the multifaceted roles of payroll administrators.

𝗪𝗵𝗮𝘁 𝗶𝘀 𝘁𝗵𝗶𝘀 𝘀𝗲𝗿𝗶𝗲𝘀 𝗮𝗯𝗼𝘂𝘁 💡 – https://www.hrmaster.co.za/2022/04/16/10-hats-worn-by-payroll-profesionals/

At Paymaster, we understand that trust is earned through actions, and our commitment to POPIA compliance is a testimony to our dedication to the security and confidentiality of personal information.

Integrated online HR

Integrated Online HR Services

Integrated online HR services … consider the advantages for your business

If you had staff on Mars, our integrated online services could pay them (Paymaster), manage time and attendance (Timemaster) and train them (Skillmaster)*. And they need never come into the office because all information is stored in the Cloud and can be accessed by mobile phone. Our Integrated Payroll and HR systems maximizes efficiency and allows you to concentrate on the core business of growing your company.

Let’s consider the advantages of using an integrated system:

  • Simplified work system

The integrated HR and Payroll information is held in one system, stored in the Cloud, saving time and avoiding compromising the data (handling the info once only) and causing fewer delays.

  • Easier payroll processing

Avoid bottlenecks, no manual uploading of data since employees are marking their own time & attendance, applying for leave etc. This information is then available as reports to the HR department.

  • Better employee experience 

More convenient to use a centralized system where the HR software is integrated with the payroll software. Easy to check pay slips, tax deductions etc. from the self-service portal. Since they can update their personal information, it frees the HR department to focus on more pressing issues.

  • Improves compliance

The automated data transfer between the payroll and HR software systems minimizes payroll errors. And HR systems are consistently updated to include any new or updated labour legislation, so the payroll is sure to remain compliant. For audits, payroll records can be centralized and easily accessed ( even by mobile phones).

  • Increased security

The highly sensitive information contained by payroll and HR systems (salary information, tax numbers etc) is less likely to be breached in an integrated system.

  • Reduced costs

More efficient working hours and use of employee resources since the automated system lessens the repetition of information handling.

(*wifi necessary).

So are there any disadvantages to an integrated system….? Let’s see……none that we have found, but for excellent service, we will keep looking out for them.

If you are convinced of the advantages of signing up for our integrated Payroll and HR system and simplifying your Human Resource Management, then contact HRMASTER today.

Contact Hrmaster at 021 712 7333 for help to achieve your HR and Payroll goals for 2023.

Work hours

Work Hours Regulations

Work hours regulations…who are they for?

According to the BCEA (Basic Conditions of Employment Amendment Act 2014,) work hour stipulations apply to employees who earn less than R241 110, 59 a year.

If you earn more, you are not covered by the work hour clauses.

If you work less than 24 hours per month, you are also not included in these clauses.

Setting work hours

Consider your employee’s health and safety when setting their work hours. Also, respect their family responsibilities.

The BCEA says a day is 24 hours (from the time the employee starts working).

  • they may not work more than 45 hours per week (excluding lunch break).
  • they may not work more than 9 hours a day (in 5 days or less).
  • and no more than 8 hours a day if working more than 5 days per week.

This may be extended – by mutual agreement – by

  • 15 minutes a day;
  • not more than 60 minutes a week

This enables an employee whose duty it is to serve the public to continue performing those duties after the completion of ordinary hours of work.Work hours Exceptions

Employment contract

  • the employee must agree to hours in writing.
  • they may not work more than 12 hours any day, up to 12 hours a day(including meal break) without overtime pay.
  • may not work more than 45 hours a week.
  • or more than 6 days a week.

Lunch breaks

This must be included in the contract of employment. (The meal break is usually not included as a work hour.)

  • lunch break must be taken after 5 hours of work.
  • it must last at least an hour.
  • they may not work at all during this break (unless duties can’t be left unattended, or done by someone else).
  • they must be paid if required to work during their lunch break.

* it may be agreed -in writing- to reduce the lunch break to 30 minutes.

Rest periods

All employees must be allowed to rest, therefore…

  • there must be at least 12 hours between work periods (can be reduced to 10 hours if they live in the work premises – but then lunch break must be at least 3 hours).
  • weekend rest must be at least 36 hours…and include a Sunday.
  • OR they have 60 hours of rest every 2-week period.
  • The employer may reduce the rest period by up to 8 hours BUT must then extend next week’s rest period by the same amount of time.

Work hours at night

Night work – after 6pm and before 6am

  • employees must agree to night work.
  • shift allowance must be paid, or reduced working hours.
  • transport must be provided between their home and place of work.

Night shift

  • BUT if they work regularly (5x a month or 50x a year) after 23:00 and before 6:00 am, then:
  • workers must be informed of any safety hazards that may be faced during work hours.
  • they have a right to a medical exam (at employer’s expense) before starting duties AND may have follow-up check ups if they continue those night duties.
  • if night shift results in health problems, they must be moved to a day shift as soon as possible.

If you need more information around the regulations linked to work hours, please contact the Paymaster Helpdesk. We also offer comprehensive payroll services, that will keep your business compliant.

Online Payroll

The Advantages of Online Payroll

Author: Ian Hurst — Managing Director, Paymaster Business Solutions

The Advantages of On-line Payroll

Are there advantages to Online Payroll? Maybe not at first glance, but it can affect employee satisfaction, your company’s finances, and keep you compliant with current legislation. Let’s consider the advantages, and how this can help your business succeed.

Whatever the size of your business, online payroll is the way to go.

Remote Access

Remote access

Both payroll administrators and employees can access the system remotely. This means your payroll administrator does not need to be at the office to perform their payroll duties. Employees can also access their payslips (and anything else they might need) at any time, from anywhere. All they need is internet access.

Convenience

Most online payroll systems have an employee self-service portal that can be securely accessed via a password. So they will not have to wait until they make contact with the payroll department to access their personal data.

Compliance & Accuracy

Online payroll systems should have the latest legislation written into the software of the program. This will ensure that you are compliant with the country’s laws. The accuracy of payroll should also increase since there is a reduced chance of human error, as many of the tasks are automated.

Efficiency

Payroll is complicated and can take longer when manually done. Online payroll software will drastically speed up the process, as one does not have to check the work over and over. Here again, it is because of the automation that this software provides.

Increased Employee Satisfaction

As the accuracy, compliance,Increased Employee Satisfaction and efficiency of payroll increases, there will also be an increase in employee satisfaction. This is because payments will never be late, and the amount paid to employees will be correct every time.

Cost-Effective

Because payroll is completed more efficiently, one can reduce the number of employees working on payroll. This will save the company money in the long run.

Easy to Use

Online payroll systems are very easy to use and do not require much training. It also allows those who do not have an accounting background to complete payroll with ease.

Increase Security

Increase data securityIf an online payroll system is in the cloud, it will increase the level of data security. This gives you peace of mind that information will not be leaked, or data lost.

Customised option

Online payroll systems allow for customization. Since each business is unique, no payroll system should be the same. Payroll should be designed to provide your business with the best system as possible.

Paymaster is an online payroll system that operates in the cloud. It can provide all of the above-mentioned benefits and more, ensuring that your business has a payroll solution that works best for you.

Contact our help desk to see how Paymaster can benefit your company. Contact Paymaster at 021 712 7333 or Glen Coburn at 083 679 1311 or glen@paymaster.co.za

Paymaster website – https://www.paymaster.co.za/

You too can experience all the advantages of online payroll.

Paymaster Technology

Paymaster Payroll technology keeps you compliant

Paymaster Payroll technology keeps you compliant

Paymaster’s cutting edge payroll software ensures your company remains compliant with the many laws and regulations that govern the employment relationship in South Africa. (ie. Basic Conditions of Employment Act and Labour Relations Act). Failure to comply with all these laws will lead to penalties that will impact your bottom line.

TechOur payroll software is constantly monitoring the latest regulatory changes and checking clients’ data information. This way your company is prepared and able to make the necessary changes to your payroll to keep you compliant.

Our payroll technological offering is flexible, and designed to adapt to suit your business’ needs. And as you grow and your requirements change, we adjust the payroll service to continue serving your needs perfectly.

Here are 10 points that you need to remember to stay compliant (these all impact your payroll):

1. REGISTER FOR DEDUCTIONS

All employees must be registered for :

  • PAYE (tax deducted from employees)
  • SDL (skills development levy – you deduct- pay to educational training authority)
  • UIF (unemployment insurance fund)
  • And, your company must be registered for company tax and VAT.

2.  BARGAINING COUNCIL REQUIREMENTS

Depending on the industry, your business may be governed by a bargaining council agreement. This would dictate minimum wages payable for employees (although some industries do not have a minimum wage). This agreement would include hours of work, overtime rates etc. Failure to comply will lead to penalties.

3. CONTRACT OF EMPLOYMENT

The BCEA stipulates that each employee must have a written contract of employment from the company. This should include notice period, annual leave, pay rates etc. Inspectors from the Department of Labour will check for compliance regularly.

4. CLASSIFIED AS AN EMPLOYEE

In South Africa, you are considered an employee if you work for more than 24 hours a month. This means you are covered by employment laws.

5. CALCULATING LEAVE PAY

Normal pay is calculated by multiplying the hourly rate by the number of hours worked. Leave pay is calculated as the average rate over the last 3 months ( must include overtime and commission received by the employee).

6. RESPECT THE DEADLINES

On the 7th of each month, your company must submit tax, UIF and SDL returns ( EMP201) to SARS, and pay the amounts due. No exceptions to the deadline will be considered. (Late submissions incur penalties of 10% of the total outstanding amount.)

In August you submit the 6-month reconciliation and the annual recon. in April/May.

Workmen’s compensation returns are due in March.

All these are deductions made from your payroll.

It is obvious that good payroll software will help you stay compliant, and prevent headaches.

7. SAVE RECORDS

Employee records must be kept by the employer, for a minimum of 5 years. These documents include timesheets, payslips and contracts of employments. Electronic copies are allowed.

Any documents linked to SARS are best kept indefinitely.

8. EMPLOYMENT EQUITY

This is an important issue in the South African work environment. Every 6 months large companies must submit progress reports to the Department of Labour. For smaller companies, it is once a year.

9. SA BANKING

South Africa has a sophisticated banking system that is comparable to international electronic transfer systems. If the transfer is done by 3pm, the money will be available to the employee by midnight.

10. THE 7 LAWS THAT GOVERN EMPLOYMENT

South African workers are informed about their rights, and expect the payroll department/service provider to deliver error-free pay runs.

Here are 7 laws that regulate the employment relationship in South Africa:

  • Basic Conditions of
  •  Employment Act
  • Labour Relations Act
  • Unemployment Insurance Act
  • Health and Safety Act
  • Workmen’s Compensation Act
  • Income Tax Act
  • Skills Development Act

Another reason to switch to Paymaster for your payroll needs.

Contact Paymaster to explore the software that will keep you compliant, and able to focus on the core business of your company.

Contact Paymaster Business Solutions at 021 712 7333 or Glen at 083 679 1311 or glen@paymaster.co.za for help to achieve your Payroll goals for 2023.

Understanding Payroll for small businesses

Understanding Payroll for small businesses

Part 1

What is Payroll?

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Because Payroll is the biggest expense of an organisation, attention to detail is vital. Employees deserve to be paid accurately, and on time.
To add to the pressure, the Payroll department is responsible for legislative compliance, as stipulated in the Income Tax Act (managed by the South African Revenue Service). Also, company policies must be enforced. For instance, regarding Leave rules and Onboarding Procedures. This would also include adherence to reporting requirements for payroll funds, such as Medical Aids and Retirement Annuities.

To aid the planning of payroll functions, it is essential that a company’s Payroll requirements are clearly understood. Incorrect or late payment of employees is inconsiderate and will result in an unhappy workforce. This, in turn, may lead to high staff turnover or cause a strike. The incorrect payment to employees may also result in the incorrect employee taxes being withheld, resulting in tax penalties and interest. Ultimately, the incorrect or late payment of employees may have a negative effect on the business’s bottom line.
There are various factors that impact payroll planning and processing. These include legislative requirements, company policies, and employee contracts. This is where a reputable payroll company such as Paymaster is indispensable in keeping your small business compliant.

1. The Payroll Process

The payroll process can run in a weekly, bi-weekly, or monthly payroll cycle, taking annual requirements into consideration. From employees being recruited to submitting the Annual Employer Reconciliation Declaration, each of these processes will be unpacked and explained. Here is an introduction to the process:

1.2 The Recruitment of employees

Organisations identify positions in the company that will work towards achieving the strategic goals and targets set by the decision-makers.
The recruitment department will advertise the available position on

various platforms such as LinkedIn, Facebook or on their websites, to name a few. Applications are evaluated and suitable candidates are invited for an interview.

1.2 Employment Contract

When Human Resources and the Head of the Department identify a suitable candidate employee, the prospective employee is offered an employment contract.
The Law of Contracts, Basic Conditions of the Employment Act (BCEA) and bargaining councils stipulate the minimum requirements for the employment contract.

1.3. Payroll Preparation

Planning annual, monthly, bi-weekly and weekly Payroll requirements will ensure employees are paid accurately and timeously. This should include identifying a Payroll processing closing date, which is then clearly communicated to all colleagues in the business. All payroll input documents should reach the Payroll department by the communicated date to allow sufficient time for payroll reconciliation.

1.4 Payroll Processing

The payroll processing checklist includes:

  • Prepare all the input documents for Payroll processing
  • Verify the Payroll processing period
  • Make the applicable changes to the Payroll
  • Onboard new employees
  • Process financial information
  • Record leave transactions
  • Reconcile payroll input
  • Pay Employees
  • Distribute payslips
  • Provide the various divisions with required payroll reports
  • Instigate monthly statutory requirements
  • Fulfill annual statutory requirement

1.5 Payroll Reports

The reports are printed after the payroll processing is finalised, and the payroll closed for further input. This provides the Financial and Human Resources departments with the required information to complete journals and ledgers and helps them make informed business decisions.

These reports also supply required information during internal and external audit processes. (Here information is verified and investigated.)

1.6 Third Party Payments

After employees are paid and the period-end Payroll and HR reports are printed by Paymaster, third parties should be paid and then notified of the member payment or contribution.
There are various types of third party payments that can be recorded on the payroll, such as:

  • Retirement Funds
  • Medical Aids
  • Vitality
  • ITA88 Notice (Agent
  • Appointment Notification)
  • Garnishee orders

1.7 Monthly Statutory Requirements

The Monthly Employer Declaration (EMP201) Report printed by Paymaster will display the Pay-As-You Earn (PAYE) amounts withheld, Unemployment Insurance Fund (UIF) withheld and contributed. Employment Tax Incentive (ETI) calculated amounts for qualifying employees employed by a qualifying employer are included on the EMP201. Skills Development Levies (SDL) contributed by employers for employees are also represented on the EMP201 Report.

The amounts are paid to the South-African Revenue Services (SARS) by the 7th of the following month and the monthly return information submitted electronically through eFiling. The UIF submission is automated on Paymaster, and the required information submitted to the Department of Labour.

1.8 Annual Statutory Requirements

Legislation requires employers to submit annual reports to government organisations such as the South African Revenue Service (SARS), Department of Labour and the Sector Education and Training Authority (SETA). Here are a few types of annual statutory reports:

  • Annual and Bi-Annual Employer Reconciliation Declaration (EMP501)
  • Occupational Injuries and Diseases Report (OID)
  • Sector Education and Training Authority Reports (Skills Development Reports)
  • Employment Equity Reports

Part 2

2. The Recruitment Process

For optimal business growth, and to achieve strategic goals,it is crucial to employ the best candidate for the available position.
Each company’s Human Resources department has a unique process that is followed to recruit employees. Download the organogram on Paymaster to indicate the positions or roles required for the business to function successfully and achieve business objectives (this is a paid extra).
Here is some of the information that is important for the applicant:

  • Job Title
  • Purpose of the position within the organization
  • What the expected outcomes of the position are
  • Minimum qualifications and experience
  • The date that the position needs to be filled
  • Remuneration
  • Any special requirements (such as proof of qualifications) must be attached with the application, or if the position was earmarked as a BBBEE position
  • Closing date for applications

2.1 The Interview process

The Human Resources division will sift through the applications, or make use of software applications, to identify the best suitable candidates to be interviewed.
The interview process varies according to the position, and company requirements. For more skilled positions the process is:

  • Initial interview with Human Resources, to determine if the candidate employee will be compatible with the company’s culture. The interview can be hosted at the office, through a virtual meeting or telephonically.
  • Applicants may be required to complete assessments such as:
    o Personality assessments
    o Information processing assessments
    o Assessments on the ability to learn new concepts
    o Brain profiling assessments.
  • The next interview is held if the assessments indicate that the candidate employee would be a suitable fit within the organization. This interview will include the Human Resources department, Head of department, and reporting manager. For some roles the CEO will also be present in the interview.

The presence of the Human Resources department in the final, or panel interview, is to ensure questions posed to the candidate employees are fair, and that similar questions are asked of all candidate employees. The HR department will assist management to make an informed decision so that the best possible candidate is appointed.

2.2. The Offer of Employment

Once a suitable candidate employee is identified, the Human Resources department will present the candidate employee with an offer of employment. Legislation requires minimum information to be recorded in the proposed employment contract.
The candidate employee can accept, or negotiate the offer of employment. After the Human Resources department receives a signed copy of the accepted employment contract, all other candidates are informed telephonically or through email, that their application was unsuccessful. It is considered good business practice to encourage these candidates to apply again for other available positions. Providing constructive feedback to Offer of employmentthe unsuccessful candidates can also give them with the necessary guidance in future applications.

2.3. Employee On-Boarding Process

The Human Resources department may inform the successful applicant of the expected schedule for the first day, or first week. On the commencement date, after the employee is welcomed by the Human Resources team, they will receive induction training. In this training session, important information about the company is shared with the new recruit.
As part of the onboarding process, the employee will complete forms and provide information to the HR department that will impact the payroll. This will include personal employee details such as:

  • Certified copy of identification
  • Residential and postal address
  • Emergency contact details
  • Banking details
  • Tax number and tax office
  • Selected medical aid plan and beneficiaries
  • Retirement fund contribution and beneficiaries

Part 3

3. Payroll Processing

Paymaster supports Payroll and HR departments (especially for small businesses) to process information swiftly and accurately.

Payslips

For every payment from an employer to an employee, a payslip must be provided to the employee. Employees can be paid weekly, bi-weekly or monthly.

For Example: 

The Company pays nett salaries on the 27th of the month, and commission on the 10th of the following month. The employee will receive two payslips, as two payments are made.

The Company pays their annual bonus on the 15th of December, and monthly salaries on the 27th of December. The employees will receive two payslips in December. The first payslip will be for the bonus payment and the second payslip for their salary.

Employees have an obligation to verify information printed on their payslips as specified in legislation, including the authentication of PAYE and UIF amounts.

Ignorance of the law is no excuse.

Employees can check hourly or daily payments (such as overtime) when the hourly rate and additional working hours are printed on the payslip. Printing information such as loan balances for company loans or annual leave days due, will provide information to employees and result in fewer queries to the Payroll and HR departments.

Paymaster makes payslips available electronically for employees to download and print from their Employee Self-Service Accounts. Employees always have their historical payslips available and can download the historical payslips to submit for use when applying for a loan, for instance.

Leave information that is available on Employee Self-Service:

  1. Annual leave due at the beginning of the payment period
  2. Annual leave allocated during the payment period
  3. Annual leave taken within the payment period
  4. Annual leave due at the end of the payment period

PAYMASTER PAYSLIP SLIP EXAMPLEhttps://www.paymaster.co.za/wp-content/uploads/2023/01/Presentation12-1024×576.png

Terminology

Refer to the below table for definitions and examples of Payroll terminology.

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Statutory Deduction: Pay As You Earn

Paymaster will calculate the employee PAYE accurately and as specified by the Income Tax Act. Various factors impact the tax calculation of an employee. Therefore, it is vital to record accurate details when employees are added to the payroll.

Statutory Deduction and Contribution: Unemployment Insurance Fund (UIF)

Employers must pay Unemployment Insurance Fund contributions (2% of the value of each worker’s remuneration )every month. The employer and the worker each contribute 1%.
Contributions are paid to the Unemployment Insurance Fund (UIF) or the South African Revenue Services (SARS) by the 7th of the following month.

The Unemployment Insurance Act and Unemployment The Unemployment Insurance Contributions Act applies to all employers and workers, except for:

  1. Workers that work less than 24 hours a month for an employer;
  2. Learners
  3. Public servants;
  4. Foreigners working on contract;
  5. Workers who only earn commission

Paymaster calculates the amounts automatically and will exclude the applicable employees from the calculations as indicated by legislation.

Statutory Contributions: Skills Development Levies (SDL)

The SDL company contribution is imposed on companies to encourage learning and development in South Africa. The SDL contribution is only paid by the employer. Paymaster will calculate the Skills Development Levy based on the taxable remuneration of the employee.

Part 4

4. Payroll Reports

Payroll reports executed from Paymaster assists the payroll and hr division to reconcile payroll processing that contributes to accurate employee payment. Payroll and hr reports are sent to the financial division to complete journals and ledgers.

Paymaster automatically sends the reports to the required division as soon as the payroll closed. The General Ledger information can be exported from Paymaster and imported into the applicable accounting software. The import file is a time-saving utility and eliminates typing errors.

Reports are used for internal and external audit processes to compare and investigate payroll processing information.

Payroll Processing Reconciliation

Payroll reconciliation reports are used to compare payroll input for the current pay period and must be generated before employees are paid to confirm the information processed reconciles with the various input documents.

The table below indicates the types of reports that can be printed from Paymaster to assist in reconciling payroll input/values.https://www.paymaster.co.za/wp-content/uploads/2023/01/Component-Variance–1024×624.pnghttps://www.paymaster.co.za/wp-content/uploads/2023/01/Component-Report-1024×668.png

Payroll period end reports

The payroll processing reconciliation is completed with the payroll reports balance with the input documents received. After employees are paid and the payroll closes the payroll reports for the payment run are automatically emailed to the specified divisions.

Paymaster allows users to print historic reports from the current pay month, this feature is of great value during internal and external purposes. As a cloud-native payroll, the data is always available to the approved Paymaster users.

The below table includes examples of these reports:

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Should you have any questions regarding this, please feel free to get in touch at 021 712 7333, or email us at help@paymaster.co.za.

Hrmaster Hats Series

Hat 3 – The Gatekeeper of compliance

In a previous article, the importance of record keeping, and the access of these records, was unpacked. It is vital that the company employees know WHAT is stored, and WHERE. In this article, we will look at the importance of Compliance, and the fundamental impact this has on a business. Of course, understanding the company’s standards around compliance is important. They must also know what is expected of them regarding maintaining this compliance, and how they will be held accountable for their role in doing so.

compliance

The two parts of Company Compliance

Compliance is defined as “obedience to a request or command”.
To ensure maximum acceptance of the need for , and importance of, compliance, it is essential that everyone in the company knows what to comply with.

This is 2-fold:

  1. Compliance with Company Laws and Policies
  2. Compliance with Company Procedures.

To avoid being REACTIVE around issues of Compliance, it is important to educate all employees on this subject, and what is expected of them.

Be Proactive – and Stay Ahead.

By keeping your employees INFORMED and UP-TO-DATE, you increase the success of company compliance. Don’t rely on other people and departments, but take the lead, and consider this motto “ the education of your line managers and staff promotes high standards of compliance, leading to the reduction of deviation requests.”

7 Ways to educate/inform line managers and staff

1. Training sessions

Article - is payroll on international best-practiceKeep these sessions short and informative. Perhaps on a monthly basis, with ad hoc sessions to discuss changes and new developements. This should keep line managers and staff updated. If they understand the consequences of non-compliance, it will motivate them to complete all documentation accurately and timeously.

2. Booklets, Flyers and Notices

The Payroll professional should play a big role in the writing and regular revision of the company’s Policy and Procedure documents. These should be the foundation for any education around compliance. One way to create awareness is to deal with critical aspects of compliance. Infographics, which visually communicate the details around key areas of compliance in that specific workplace, is a useful tool. And example forms and screenshots are an innovative way of getting the employee’s attention around essential areas of compliance.

3. One-on-one Sessions

Chatting informally over coffee might help you understand why some staff are unwilling, or unable, to comply. In this way, you can explain the essential reasons for workplace compliance, and the consequences, for them and the company, of non-compliance. This is an opportunity to warn serial transgressors, that their continuous non-compliance could lead to disciplinary action.

4. Host a Payroll Webpage

Payroll webpageThis is an easy option. In a few minutes, a webpage can be created and hosted on a company intranet or secure server. A Payroll webpage allows employees to access information as they need it. This webpage content could include How-to videos, easy-to-read PDFs and Policy and Procedures updates.

Next week: Accurate keeper of information (we cover your butt)

5. Social Media

Nowadays, everyone has a cellphone, with access to Facebook, Twitter, Whatsapp and many other fun Social Media options. These Social Media apps are fantastic communication tools. For example, specific topics can be shared on Whatsapp groups created for this purpose. A Twitter account can aid employees with direct answers to questions. And Facebook is useful for hosting discussions, and passing on information. Educating your staff will be fun and accessable, if you make use of these options. Of course, the result of all this should be improved compliance levels in the company.

6. Monthly Newsletter

Consider publishing a monthly newsletter (or adding a section to an existing company newsletter) that discusses compliance-related topics. This will help spread the concept and details of compliance, across the company.

7. Remuneration Contracts

To foster increased compliance, it helps to manage expectations. For instance, it helps to print pro-forma payslips, to be signed by the employee, if a new set of conditions of employment is agreed on. And be sure to add an updated contract to this.

In summary

Do all you can, as a Payroll professional, to educate and inform employees around the fundamental importance of compliance with the company’s Policy and Procedures. High levels of compliance in an organisation, result in a positive impact on everyone.

Coming next… Hat 4: Communicators of Change – 5 effective strategies

Hrmaster Hats Series

10 Hats worn by payroll professionals

10 Hats worn by the payroll professional: 10-week series by Paymaster

#proudpayrollprofessionals #Hat

Week 1 day 1

A few months ago, while talking to a group of Payroll people I was asked, “what will the future payroll administrator look like” and “what will be doing”

I must confess that I am biased. I love being in Payroll, I love serving my customers(employees ) and helping Management wherever I can. I am proud of what we do. BUT I am saddened by the image we have, the feeling that we are only noticed when things go wrong.

Anyway let’s start this series:

We are not

  1. Retreaded staff with nowhere else to go
  2. Payroll is not the last step before retirement
  3. We don’t all have our hair in a bun and a scary frown on our face
  4. We don’t like being stuck away in corners
  5. We are not data captures.
  6. We are not there to bend the rules because you messed up and now don’t want to face the consequences.

What are we:

  1. Proud employees who have chosen administration as a career
  2. We love getting things right – it is in our nature
  3. We think about influencing strategy and understand what the company remuneration policy is and how it impacts strategy and results
  4. We are open and friendly but can be tough at times
  5. We love doing analysis, what if calculations
  6. Trusted – you have no idea of the secrets we keep – “especially when we like you”

The 10 HATS:

Over the next 10  weeks we will be looking at the hats we wear and the challenges we face.

  1. Interpreter of the law
  2. Accurate keeper of information
  3. Gatekeeper of compliance
  4. Communicator of changes
  5. The responsibility of “What if” questions
  6. Trusted confidant/employee
  7. Financial counsellor
  8. The problem solver
  9. Moral compass
  10. The interpreter of company policy

We will use five key words  (one every day of the week) to focus your attention on subsections of HAT (the subject at hand)

The 5 key words are :

Information – what does this topic mean

Inspiration – why is this topic important for me

Education – what do I need to know, (policy procedures, knowledge or consequence

Community – a place where you can tell your story

Survey – let’s find out what we all think.

Join me on this journey of discovery and adventure. We will all learn something.

Coming up…Hat 1: The Payroll Administrator as implementer of Legislation

Find the HATS videos on our YouTube channel today!